How Do You Manage Fear in Your Leadership?

How Do You Manage Fear in Your Leadership?

As an early stage entrepreneur, cash flow is a bit like a roller coaster ride. I’m taking steps to remedy that but in the meantime, that’s the
way it is.
As I reflect more on it, I realise that running out of cash is my biggest fear!  And it has been so since I jumped into HiB full time a year ago.
So what impact does the fear have on me when I let myself get over whelmed by it? I tend to get anxious, which can lead to a restless
sleep thereby impacting my productivity the next day.

It’s now been more than a year since I have adopted my mindful practice of meditating every day, which has been a godsend. I’m now able to better observe my thoughts before I get too absorbed by them.

When the fear hits, I remind myself that nothing has actually happened yet. The thought has arisen because of  what might happen(such as going broke and not being able to pay the rent). But right now, that has not happened. And probably wont happen either.
With mindfulness, the fear is still there but has less impact on me as I’ts helped me be more resilient by becoming more aware of them and not letting myself get lost in a rabbit hole! The key is to remind myself to move my attention from What MIGHT happen to what I need to do NOW.

What has also been liberating is being able to be authentic and let my stakeholders know what is going on for me. Their support has been incredible!   (A special thanks to Nathalie Mcneil from Novartis, who has been incredibly supportive!)
The more I embraced my mindfulness practice, the less I’m worried about what my stakeholders think of me, and as a result, I’ve felt as if a burden has been lifted and the fear dramatically reduced.

So how do you manage fear in your leadership when it creeps up on you? How many of your fears have actually come true? What impact does your fear have on your stakeholders and team and are you able to express it in a way which engages them
rather than pushing them away?

Do You Know Your Personal Leadership Boundaries?

Do You Know Your Personal Leadership Boundaries?

Recently a friend was sharing the challenges of dealing with a very over bearing and uncompromising stakeholder.
This made me think of a time when I came across a stakeholder who was challenging to deal with. In my mind, I used to judge him for not supporting my initiatives or always questioning them. I felt very intimidated when I was with him and was fearful of challenging him on his thinking!

The really hard part for me was realising that I was part of the problem because being too timid, too shy, too quiet or too “nice” can be the same thing as being too outspoken, too aggressive or too demanding. I didn’t have clear boundaries around what I would accept and what I won’t.

I’ve learnt that if I’m dealing with a difficult stakeholder, I need to change the way I engage so my boundaries and expectations are clear.
And that sometimes means I need to do or say things which I find challenging. So I practised and rehearsed my conversation around how
I would approach the stakeholder and made the conversation about me, rather than him. Being vulnerable by admitting my challenges around engaging him, helped him understand me better which in turn gave me insights on why he came across as intimidating.

So are you aware of your boundaries in business relationships and what behaviours you won’t stand for? Do you take ownership of a problem by being innovative and finding new ways to address it rather than pointing fingers?

 

 

Can Great Customer Service Improve Employee Engagement?

Can Great Customer Service Improve Employee Engagement?

As I listened to Kaitlin Stoddard from HubSpot share the biggest lesson she has learnt as a Customer Centric Leader, I realised that there can be nothing more engaging for employees and leaders in organisations than great customer service – be it for internal or external customers.

Why? I believe we exist in this world to serve others and that’s what customer service is all about! Our purpose is to be of service to our family, friends and the community in which we live. Raising a child, helping a mate out or joining the Surf Life Savers club – we get a kick from helping others. This is what creates fulfilment and enriches our lives.

So how can we bring the same feeling into the workplace to create a sense of purpose and improve employee engagement?

At work, I’ve learnt that I need to put my agenda aside and find a way to of achieving what I need, not by taking, but by giving. I need to achieve my objectives by helping my stakeholders achieve their’s first. This has shifted my thinking from being outcome focused to being service focused. I now put less pressure on myself and my engagement has increased when I go to meetings because my only intention is to help someone. And when I do so unconditionally, the outcome follows!

The key to bringing a sense of fulfilment to my work has been by creating deeper connections at work – being vulnerable and authentic in my conversations have certainly helped! I can only care about a stakeholder if I can relate to them, which in turns helps me better serve their needs.

So how can you build deeper relationships with your stakeholders to go beyond what is expected of you and feel a sense of fulfilment when helping them? How can you create a feedback loop where you can see the impact your work is having on others so you know you are making a difference?

It can be challenging to make all aspects of our work meaningful but if we can constantly remind ourselves why we do what we do and who we are serving, it might take our engagement to the next level?

 

Are You An Empathetic Leader?

Are You An Empathetic Leader?

As I was watching this short video by Dr. Linden Brown who is speaking at our Customer Centric Leadership conference, I was reminded about the importance of empathetic leadership.

Having lived in India for many years, I sympathised with the millions of people living in poverty. I gave money to the poor when I could. But I didn’t really know what it was like to be without any money until I almost ran out of cash myself. My business was facing a acute cash crisis.

And that’s when empathy hit me. To know what it’s like to be broke, I had to be broke.

TFE Hotels recently ran a great program “Walk a Day in My Shoes” where employees swapped roles and got a different perspective on what it’s like to do someone else’s job. A brilliant way to cultivate empathy in the workplace!

With all this talk about customer centricity, how can we empathise with the customer, if we haven’t empathised with our own stakeholders and colleagues?

Do you really know what does a day in the life of your Finance, HR, Marketing or IT leader look like? What about the customer who doesn’t return your calls? Or the executive who you don’t really like but have to work with?

And most importantly, what does being compassionate with yourself look like?

 

How Do You Build Trust with Stakeholders?

How Do You Build Trust with Stakeholders?

In this short 4 min video, one of our speakers from the Project Leadership Summit Scott Nicholas shares the importance of trust in project teams to ensure collaboration. We presume that all team members trust each other, but is that really the case?

For me trust is about giving. I’ve learnt that the more I can give to someone in terms of time and effort, the more it helps build trust. I believe we only exist to serve others, and the more I can add value to a stakeholder without expecting anything in return, the easier it would be to create a collaborative relationship. Everyone has an agenda but wouldn’t it be great if for once we didn’t have one?

So how do you build trust with your team and stakeholders? What specific actions do you do that allows them to trust you implicitly? And do you trust your entire team or only some of them? With the scale of change facing organisations, implicit
trust within the entire team is critical to leading change effectively.