How Do You Build Trust with Stakeholders?

How Do You Build Trust with Stakeholders?

In this short 4 min video, one of our speakers from the Project Leadership Summit Scott Nicholas shares the importance of trust in project teams to ensure collaboration. We presume that all team members trust each other, but is that really the case?

For me trust is about giving. I’ve learnt that the more I can give to someone in terms of time and effort, the more it helps build trust. I believe we only exist to serve others, and the more I can add value to a stakeholder without expecting anything in return, the easier it would be to create a collaborative relationship. Everyone has an agenda but wouldn’t it be great if for once we didn’t have one?

So how do you build trust with your team and stakeholders? What specific actions do you do that allows them to trust you implicitly? And do you trust your entire team or only some of them? With the scale of change facing organisations, implicit
trust within the entire team is critical to leading change effectively.

Can You Let Go of Control?

One my biggest leadership challenges has been letting go of control of some of the tasks of my role.
Because I have a need for speed, I feel that if I pass on the work to someone else, it won’t happen fast enough.  I’ve learnt that this is not sustainable and that for me to be focused on more strategic and creative activities, I need to empower others to do more of my work. So, I’ve learnt to go slower first by mentoring others so that I can go faster once they learn. Not only does this is create more space for me, but empowers others to step up and take on more responsibility.

Bradley Rolfe who is speaking at Project Leadership Summit, shares a similar lesson learnt about how effective project managers let their teams take initiative and empower them to do things their own way. It’s all about letting go control to
build an environment of trust. Check out his video on his biggest lesson learnt as a project leader. 

So what does control look like for you? Are you stretched for time and yet struggle to let go of some of your workload? Can any part of your role be done by others to create a more collaborative and empowering approach?

Are You Being “Real” with Your Stakeholders?

I recently met with the highly energetic Tim Ebbeck, the former CEO of Oracle Australia who is a big follower of the Chinese philosopher Lao Tzu, who said “To lead the people, walk behind them.” Tim will be speaking at our Authentic Leadership event on November 30th.

In this video, Tim shares the importance of leaders standing up and speaking up for what they believe in . At a recent contracting gig I did, one of the leaders thought my dress code was casual and not professional enough (I was wearing jacket and tie but it was not a one colour dark suit!)

I’m pretty sure I didn’t look like a slob and more importantly, I believe it’s how I treat and care for my client that determines my relationship with them and not if I wear a suit or jacket/tie! Yet I couldn’t say that. I just froze, nodded my head and walked away. Looking back, I realised that it was because of my fear of confrontation which prevented me from speaking my truth and standing up for what I believed in.
Since then, I’ve asked myself how I could have been more authentic in my approach and I came to realise that I needed to be more curious and try and understand why the leader felt that way.  Maybe he had had a bad experience with a customer who had given him a hard time?
As Tim puts it, I’ve learnt to be “firm on the issue and soft on the person’ which has helped me speak my truth. Finding that inner strength to speak up has come through lots of silent reflection time and better understanding my fear of confrontation, which was because my parents used to fight about money when I was a kid. I’m learning that being authentic is truly an art – too much can be damaging and not enough, can have no impact.

So how authentic are you with your team or stakeholders? Are you always sharing what is on your mind and not listening enough? Or are you not sharing what’s really on your mind? Can you “be real” with them without rocking the boat? And most importantly are you aware of the fears that might be holding you back from speaking your truth?
After all, isn’t great leadership about how we have the tough conversations?

Are You an Honourable Leader?

I asked one of our other speakers Mark Bilton (ex)MD of Gloria Jeans Coffee and MD of Thought Patrol to share his perspective on authentic leadership in a short video which you can view here.

Listening to Mark made me really reflect on creating a culture of honour. I had mentioned in my earlier post how I wished I had a closer relationship with my father and because I rarely got to spend time with him growing up, I only chose to see the side of him which I didn’t like. All his friends would tell me what a great guy my dad was and his sense of fairness in business.
Until I understood myself better, I was not able to honour or acknowledge him for his part in making me the leader I am today. Since his passing, I have now learnt to honour and acknowledge his great qualities which I have adopted.

This process also helps remind me of the importance of honouring the great work that my stakeholders do with their teams
and clients. As I write this, I realise that HiB is about honouring great leaders and thinkers who truly care about people in the workplace.  To create a culture of honour in the workplace, all our contributions need to be acknowledged and great leaders are doing it with their teams and stakeholders all the time.

So how do you honour your team or stakeholders?  Do you acknowledge their contribution in meetings or emails? And if so, how often?

There is no such things as too much acknowledgement!


Are You an Innovative Leader?

I caught with Steven Pozel, who is former CEO of the Australian Design Centre and will be speaking at the Authentic  Leadership conference

I asked him in this video what authentic leadership meant to him and what was the biggest lesson he had learnt as a leader.

As I thought about our conversation, I realised how important it was for leaders to find time for themselves and for their teams to reflect. “Creating space” is critical to generate new ideas to complex challenges and yet we are more busier than ever!

When I look back at all the ideas I’ve come up with, most of them came to me whilst meditating, taking an extended walk in the park at lunch time or walking by the beach. Ideas come when I’m NOT working! None of my great ideas came sitting in front of the computer! Even Jeff Weiner, the CEO of LinkedIn, schedules in reflection time in his diary to help him process his thoughts.

So with all this talk about innovation and creativity in the workplace, how do you find time to let ideas flow? How do you find time for your team to reflect and be inspired to generate new ideas? Do you create time to play and have fun so there is less pressure on ‘doing’ and more on ‘being’?